Privacy Policy

Delvoro Logistics – Privacy Policy

Last Updated: 10/12/2025

Delvoro Logistics is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our same-day courier and logistics services in the UK.

1. Who We Are

Delvoro Logistics

37 Eastern Inway, Grimsby, United Kingdom,   DN34 5HH

Email: info@delvorologistics.co.uk

Phone: +44 01472425100

We are the data controller responsible for your personal data under UK GDPR.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

2.1 Information you provide

• Name, business name, and contact details
• Collection and delivery addresses
• Email address and phone number
• Billing information and payment details (excluding full card data, which we never store)
• Account registration details
• Items declared for shipment (when necessary for customs, safety or insurance)

2.2 Information collected automatically

• IP address
• Browser type and device information
• Usage data from our website (via cookies — see section 10)

2.3 Information collected during service

• Delivery instructions
• Proof of delivery signatures
• GPS tracking or journey data relating to delivery
• Communications with customers or recipients

3. How We Use Your Personal Data

We use your data for the following purposes:

3.1 Service delivery

• Processing bookings and managing deliveries
• Courier dispatch and route planning
• Proof of delivery collection
• Customer communication and updates

3.2 Administration & business operations

• Invoicing and payment processing
• Account management
• Fraud prevention and security checks

3.3 Legal & compliance

• Compliance with UK courier regulations
• Insurance and claims handling
• Responding to legal requests or law enforcement

3.4 Marketing (optional)

• Sending service updates, promotions or newsletters
  We will only send marketing communications with your explicit consent, and you may opt out at any time.

4. Legal Basis for Processing

We process your data under the following lawful bases:

• Contractual necessity – to deliver the courier service you requested
• Legal obligation – to comply with UK law
• Legitimate interests – to operate and improve our business
• Consent – for marketing or optional services

5. How We Share Your Data

We may share your data with:

• Our drivers, sub-contractors, or delivery partners
• Payment processors
• IT service providers (booking systems, email providers, GPS tracking tools)
• Insurers for claims or coverage
• Law enforcement when legally required

We never sell your personal data to third parties.

All third-party partners are required to comply with UK GDPR.

6. International Data Transfers

If your data is transferred outside the UK, we ensure it is protected by:

• UK GDPR adequacy decisions, or
• Standard Contractual Clauses (SCCs), or
• Other legally approved safeguards

7. Data Retention

We retain personal data only as long as necessary for:

• Service completion
• Legal, accounting, and tax requirements
• Insurance or claim obligations

Typical retention periods:

• Delivery records: 12–24 months
• Invoices and financial data: 6 years (required by law)
• Marketing preferences: until you unsubscribe

Data no longer needed is securely deleted or anonymised.

8. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent (for marketing)
• Complain to the Information Commissioner’s Office (ICO)

To exercise your rights, contact:

Email: info@delvorologistics.co.uk

9. How We Protect Your Data

We use a combination of technical and organisational security measures, including:

• Encrypted systems and secure servers
• Restricted access to personal data
• Driver confidentiality agreements
• Secure payment processing
• Regular security audits

However, no system is completely secure. We take all reasonable steps to protect your information.

10. Cookies & Website Tracking

Our website uses cookies to:

• Improve user experience
• Enable booking functionality
• Monitor website performance
• Support marketing analytics

You may control or disable cookies in your browser settings.

A full Cookie Policy can be provided upon request or displayed separately.

11. Children’s Data

Our services are not intended for individuals under 16 years of age, and we do not knowingly collect data from children.

12. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website.

13. Contact Us

For questions, concerns, or data requests:

Delvoro Logistics

Email: info@delvorologistics.co.uk

Phone: +44 01472425100

Address: 37 Eastern Inway, Grimsby, United Kingdom, DN34 5HH